I'm Nick Marotta, a senior studying design at Carnegie Mellon University- until very recently, of course. Now I'm a student at Zoom University.
You can find me on my personal Facebook. My parents are also helping me out with all of this. That's my mom in the picture above.
I really wasn't expecting this to blow up so much! It's really crazy. I hope people get some laughs out of this because it'd be great if we can make something good come out of this crummy situation.
How long do packages take to ship?
We try very hard to get packages ready and to the post office the day after you order. We ship USPS and it usually takes 3 - 5 days for single items and 2 - 3 days for multiple (heavier) items. We have noticed some slight delays in parts of the country with the current situation. Your packages are being mailed from Central Florida.
Will you ship internationally?
If you are in Canada, we can look into shipping costs for you. Please contact us at ZoomUbookstore@gmail.com. Unfortunately, we are not able to ship to any other countries at this time. We do ship to all U.S. states & territories including Hawaii, Puerto Rico, US Virgin Islands, etc. If you are outside the U.S. or Canada and really want one of our items, we have had some international customers that have successfully used 3rd party shipping concierge services to buy our products.
Can I change my order address?
With all of this craziness surrounding the virus, peoples' plans are sure to change. If you need to change the shipping address for your order, please simply email us at ZoomUBookstore@gmail.com to request the change as soon as possible and we'll get back to you to confirm.
Can I return my purchase or get a refund?
If you’re looking to return or exchange your order for whatever reason, we're here to help! You are welcome to return or exchange your item within 14 days of receiving your order for store credit, a different product, or a refund to the original payment method. Simply contact us and let us know how we can assist you. Please ship your unworn, unwashed item back to us in Florida and if you are exchanging for a different size we will ship your new size for free.
Please note the following exceptions to our return and exchange policy:
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please email us at: ZoomUBookstore@gmail.com